Common Contracts
1 similar Customer Support Service Level Agreement contracts
GLEAN CUSTOMER SUPPORT SLACustomer Support Service Level Agreement • September 5th, 2024
This Glean Customer Support Service Level Agreement (“Customer SLA”) details the Support Levels available to Glean’s software-as-a-service customers, as identified in the applicable Order. This Customer SLA supplements the Glean Terms of Service (or other written agreement covering the same subject matter executed by Glean) for the Service purchased by Customer (the “Agreement”). Capitalized terms not specifically defined in this Customer SLA shall have the meaning as in the Agreement. Glean reserves the right to update this Customer SLA from time to time, as indicated by the “Last Updated” date below.
