Customer Support Service Level AgreementCustomer Support Service Level Agreement • June 2nd, 2021
Clumio, Inc. (“Clumio”) aims to provide its Customers with best-in-class global technical support via highly trained Support Engineers. This Clumio Customer Support Service Level Agreement (“Support Agreement”) details the Support Levels available to Clumio’s software-as-a-service Customers, as identified in the applicable Order.
Customer Support Service Level AgreementCustomer Support Service Level Agreement • October 5th, 2015
Social Solutions provides comprehensive user and system support for all ETO software® clients within the client’s subscription fees. Provided by industry professionals, our team’s experience in the field of human services coupled with their extensive knowledge of the software allows them to provide timely and relevant support to all authorized users. Our goal is to keep customers happy and well educated about ETO software by responding quickly to phone calls and emails, providing thorough, friendly and accurate support, and by providing documentation and a knowledge base that will enable clients to address questions without having to contact Support directly. We are committed to helping users understand how to best utilize their system to maximize their organization’s outcome(s). Additional support packages are available for a fee that is in addition to the subscription fees, for clients who need advanced support options to match their unique business needs. The chart shown below provi
GLEAN CUSTOMER SUPPORT SLACustomer Support Service Level Agreement • September 5th, 2024
This Glean Customer Support Service Level Agreement (“Customer SLA”) details the Support Levels available to Glean’s software-as-a-service customers, as identified in the applicable Order. This Customer SLA supplements the Glean Terms of Service (or other written agreement covering the same subject matter executed by Glean) for the Service purchased by Customer (the “Agreement”). Capitalized terms not specifically defined in this Customer SLA shall have the meaning as in the Agreement. Glean reserves the right to update this Customer SLA from time to time, as indicated by the “Last Updated” date below.
GLEAN CUSTOMER SUPPORT SLACustomer Support Service Level Agreement • September 26th, 2024
This Glean Customer Support Service Level Agreement (“Customer SLA”) details the Support Levels available to Glean’s software-as-a-service customers, as identified in the applicable Order. This Customer SLA supplements the Glean Terms of Service (or other written agreement covering the same subject matter executed by Glean) for the Service purchased by Customer (the “Agreement”). Capitalized terms not specifically defined in this Customer SLA shall have the meaning as in the Agreement. Glean reserves the right to update this Customer SLA from time to time, as indicated by the “Last Updated” date below.
LACEWORK FORTICNAPP CUSTOMER SUPPORT SERVICE LEVEL AGREEMENTCustomer Support Service Level Agreement • September 23rd, 2024
Fortinet’s Lacework FortiCNAPP Customer Support Service Level Agreement (“Customer SLA”) details the Support Levels available to Fortinet’s software-as-a-service customers, as identified in the applicable Order. This Customer SLA supplements the Fortinet Lacework FortiCNAPP Terms of Service (or other written agreement covering the same subject matter executed by Fortinet) for the Service purchased by Customer (the “Agreement”). Capitalized terms not specifically defined in this Customer SLA shall have the meaning as in the Agreement. Fortinet reserves the right to update this Customer SLA from time to time, as indicated by the “Last Updated” date below.
LACEWORK CUSTOMER SUPPORT SERVICE LEVEL AGREEMENTCustomer Support Service Level Agreement • November 28th, 2022
This Lacework Customer Support Service Level Agreement (“Customer SLA”) details the Support Levels available to Lacework’s software-as-a-service customers, as identified in the applicable Order. This Customer SLA supplements the Lacework Terms of Service (or other written agreement covering the same subject matter executed by Lacework) for the Service purchased by Customer (the “Agreement”). Capitalized terms not specifically defined in this Customer SLA shall have the meaning as in the Agreement. Lacework reserves the right to update this Customer SLA from time to time, as indicated by the “Last Updated” date below.
