Common Contracts
1 similar Support and Service Level Agreement contracts
PRODUCTION SUPPORT AND SERVICE LEVEL AGREEMENTSupport and Service Level Agreement • April 2nd, 2024
PROS Subscription Service is based on an operating model that applies common, consistent management practices for all customers. This allows PROS to provide the high level of service reflected in our business agreements. This document contains PROS Production Support and Service Level Agreement (“SLA”) for its customers, including certain product-specific SLAs set forth in Appendix A. Capitalized terms have the same meaning as in your PROS Master Subscription Agreement (the “Agreement”).
