Common Contracts
1 similar Service Level Agreement contracts
Purpose of Service Level AgreementService Level Agreement • April 6th, 2016
This SLA will detail the mutual responsibilities for the Office of Information Technology and the customers that are essential for the successful delivery of the OIT core services. In the context of this agreement, the terms "customer” and “client” represent faculty, staff, students, business units, contractors and visitors who have authorized access to the BU OIT support services. This agreement requires all parties involved, OIT and the BU customers, to share and understand support procedures, roles and responsibilities, lines of communication and university expectations in providing a high quality, reliable computing technology environment for Benedictine University.
