Common Contracts
2 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • December 12th, 2023
● Service requests made by End Users will be handled in accordance with the following procedures. First Line Support shall use all reasonable and technically feasible means to diagnose and provide problem resolution for all problems reported by an End User.
Service Level AgreementService Level Agreement • May 14th, 2022
● Service requests made by End Users will be handled in accordance with the following procedures. First Line Support shall use all reasonable and technically feasible means to diagnose and provide problem resolution for all problems reported by an End User.
