Common Contracts
1 similar Service Level Agreement contracts
not applicable to services offered under the CenturyLink Wholesale and Enhanced Services Agreements)Service Level Agreement • February 26th, 2018
This Service Level Agreement (“SLA”) applies to DDoS Mitigation Service (“Service” or “DDoS”) ordered by customers pursuant to an agreement (“Agreement”) between the specific customer (“Customer”) and CenturyLink and its affiliates (“CenturyLink”). Capitalized terms not defined in this SLA are defined in the Agreement between the specific Customer and CenturyLink. For Customer’s claims related to Service deficiencies, interruptions or failures, Customer’s exclusive remedies are limited to those remedies set forth in this SLA. The SLA is effective as of the first day of the second month after initial installation of DDoS.
