Common Contracts

1 similar Service Level Agreement contracts

Service Level Agreements Category 21 – Standalone VoIP
Service Level Agreement • June 28th, 2021

Only the following conditions shall be allowed to stop the duration of the Service Level Agreements. The Contractor shall document durations using the Stop Clock Condition (SCC) listed in Table 21.4.7.a, which must include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool (SOW Business Requirements Section G.10.4) or Customer provisioning Service Request for each application of an SCC.

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