Common Contracts

SLA Agreement (for the guaranteed support service level) for the CatManSpace.com Solution (the “System”) available in the SaaS model

Sla Agreement • September 3rd, 2018

• Contract Type
  Sla Agreement
• Filed
  September 3rd, 2018

System “Failure”, “Error” – the System behavior inconsistent with the System Functional Specification and/or its documentation, exclusive of the defects not attributable to the Vendor, such as: unauthorized System access, System use inconsistent with its Functional Specification (or Documentation), providing incorrect data by the Customer, an attempt to use the operation environment of parameters inconsistent with the System technical requirements or external software incompatible with the System, etc.