SLA Agreement (for the guaranteed support service level) for the CatManSpace.com Solution (the “System”) available in the SaaS modelSla Agreement • September 3rd, 2018
System “Failure”, “Error” – the System behavior inconsistent with the System Functional Specification and/or its documentation, exclusive of the defects not attributable to the Vendor, such as: unauthorized System access, System use inconsistent with its Functional Specification (or Documentation), providing incorrect data by the Customer, an attempt to use the operation environment of parameters inconsistent with the System technical requirements or external software incompatible with the System, etc.
SLA AGREEMENT AND ORDER CONDITIONS OF CONTRACTSla Agreement • May 24th, 2024 • England
Association of Greater Manchester Authorities (AGMA) and its associate members, and Manchester Partners - includes the following Councils: Bolton, Stockport, Tameside, Oldham, Manchester, Rochdale, Bury, Salford, Wigan, Blackburn with Darwen BC, Blackpool, Cheshire East and Warrington and any of their successor organisations.
