Common Contracts
1 similar Service Level Agreement contracts
KATSINA STATE WATER BOARD (KSWB) SERVICE LEVEL AGREEMENT (SLA)Service Level Agreement • September 9th, 2024
This Service Level Agreement (SLA) sets forth the terms and conditions under which the Katsina State Water Board (KSWB) will provide water supply services to residents, industries, and institutions in Katsina State. The SLA outlines the scope of services, performance metrics, responsibilities, and remedies for non-compliance to ensure that the water board delivers on its promise of providing safe, reliable, and high-quality water services.
