Common Contracts
1 similar Service Level Agreement contracts
ContractService Level Agreement • January 28th, 2022
Private Routed Network service is subject to the SLA set forth below. The Private Routed Network SLA is effective as of the first day of the second month after initial installation of Services. Service and associated GSP Network Service only (and not the Remote Access service) shall, collectively, be subject to the service levels set forth in the following Service Level Agreement; provided, however, that Qwest and GSP shall be separately responsible for the performance of the services each of them provides to Customer under their respective Agreements. Qwest shall have sole responsibility for the Qwest Service and its compliance, or failure to comply, with the service levels. GSP shall have sole responsibility for the GSP Service and its compliance, or failure to comply, with the service levels. GSP shall cooperate with Qwest such that Qwest, on Customer’s behalf, may facilitate Customer’s receipt of the total reimbursement, if any, due from the two companies for any failure to meet se
