Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENT FOR <TYPE OF SERVICE> BETWEEN THE GNWT AND <SERVICE PROVIDER NAME>Service Level Agreement • June 26th, 2013
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can help you manage vendor performance, control costs, mitigate risk and protect the government’s interests. A SLA is not a legal document (i.e. a contract) but can become legally binding if properly embedded into the contract. Consult your procurement group for advice on how best to include the SLA.
