Common Contracts
1 similar Operational Level Agreement contracts
OPERATIONAL LEVEL AGREEMENTOperational Level Agreement • February 22nd, 2021
Issue Date Comment Author FINAL 18/04/2016 Final version Małgorzata Krakowian 1.1 18/05/2017 Yearly review, no changes Alessandro Paolini 2.0 05/01/2017 New OLA covering 2018, 2019, 2020 years Alessandro Paolini, Marios Chatziangelou 2.1 27/06/2018 Changed the reporting period to 9 months; added the requirement for the availability and continuity plan. Alessandro Paolini 2.2 16/09/2019 Introduced the roles Service Provider and Component Provider; updated contacts; updated sections on Violations, Escalations, andComplaints Alessandro Paolini 3.0 16/12/2020,11/02/2021 Covering EGI ACE from Jan 2021 to June 2023; renamed EGI Corporate Level as EGI Default OLA; updated section 1; updated section 7 on security requirements; added Software and ITSM compliance in section 8; added in section 9 the requirement about periodic supplier process audits conducted by EGI Foundation; removed the section about the performance reports since now the service is fully funded by the project andit is not nec
