Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • September 24th, 2024
Table of Contents 2 Glossary 3 1.0 Scope 4-5 1.1 Parties to the Agreement 1.2 Products and Services 1.3 Resource Assumptions 1.4 Contacts 1.5 Renegotiations 2.0 Service Details 5-7 2.1 Service Categories 2.2 Service Delivery Expectations 2.3 Dispute Resolution and Escalation 2.4 Funding and Responsibilities 2.5 Service Hours
