Support PolicySupport Policy • August 29th, 2024
Contract Type FiledAugust 29th, 2024This Support Policy forms a part of the Master Subscription Agreement at https://www.pinecone.io/legal/master- subscription-agreement/ (“MSA”) or other written or electronic services or subscription agreement that references this Support Policy (as applicable, the “Agreement”) between Pinecone Systems, Inc., a Delaware (USA) corporation (“Pinecone”), and the customer for Pinecone’s Services under the Agreement (“Customer”). Capitalized terms not otherwise defined in this Support Policy will have the respective meanings assigned to them according to Section 11.