Support PolicySupport Policy • May 15th, 2022
This is a supplement to the Digital Samba Customer Agreement (the “Agreement”) and is thereby included in the Agreement. Any capitalized terms used but not defined below derive their meanings from the Agreement.
BRADY- POWERDESK SUPPORT POLICY V1.1Support Policy • February 20th, 2023
Schedule 1 of this document is legally binding and is incorporated into Brady PowerDesk Subscription Services Agreement entered into by a customer (also referred to as “you”) and Brady. We must be able to respond to changing market conditions and are constantly evaluating better ways of working with our Customers and Partners. Accordingly, this support policy is subject to change by Brady in its absolute discretion. Brady does not guarantee that the information contained in this support policy will be error-free or kept up to date after its publication. Schedule 2 of this document is operational only and is not legally binding on you or Brady.
CrowdStrike Support PolicySupport Policy • March 17th, 2024
Zavanta Support PolicySupport Policy • September 25th, 2022
Regular support hours are 8am - 5pm Central Time, Monday through Friday excluding major holidays. We handle support requests as soon as possible on a first logged, first served basis but response time varies.
Support PolicySupport Policy • July 8th, 2022
This is a supplement to the Cloudpresenter Customer Agreement (the “Agreement”) and is thereby included in the Agreement. Any capitalized terms used but not defined below derive their meanings from the Agreement.
Support Policy – SaaS ServicesSupport Policy • November 5th, 2019
This Support Policy forms part of the Master Subscription Agreement to which it is attached (the “Agreement”) and sets forth certain supplemental terms and conditions applicable to Company’s provision of maintenance and support services with respect to the Subscription Services (“Support Services”). Unless otherwise defined herein, any capitalized terms defined in the Agreement and used herein will have the same meaning specified in the Agreement.
Support PolicySupport Policy • August 29th, 2024
This Support Policy forms a part of the Master Subscription Agreement at https://www.pinecone.io/legal/master- subscription-agreement/ (“MSA”) or other written or electronic services or subscription agreement that references this Support Policy (as applicable, the “Agreement”) between Pinecone Systems, Inc., a Delaware (USA) corporation (“Pinecone”), and the customer for Pinecone’s Services under the Agreement (“Customer”). Capitalized terms not otherwise defined in this Support Policy will have the respective meanings assigned to them according to Section 11.
Purpose and ScopeSupport Policy • May 12th, 2021
This Support Policy (the "Policy") governs Rentouch’s provision of certain Additional Services in connection with its software and cloud offerings (“Rentouch Products”). This Policy supplements the Customer Agreement (SaaS) or the Software License Agreement (on-premise) or a written agreement executed by Rentouch (each, the “Agreement”) and will control in event of a conflict with the Agreement relating to Additional Services. Capitalized terms not defined in this Policy have the same meanings given to them in the Agreement, and “you” means the person or entity with a license or subscription to Rentouch Products as defined in the Agreement.
Miro Support PolicySupport Policy • February 4th, 2022
This RealtimeBoard, Inc. dba Miro (“Miro”) Support Policy is issued under and forms part of the Miro Terms of Service, Master Cloud Agreement or other Miro agreement which references this policy. Any capitalized terms not defined herein shall have the meanings ascribed to them in such Miro agreement. In order to better enable the resolution of Incidents and to reflect the ongoing development in our Support practices, with notice to Customer, Miro may modify this Support Policy, but any modifications will not materially decrease Miro’s overall Support obligations during a Subscription Term.
Purpose and ScopeSupport Policy • January 28th, 2022
This Support Policy (the "Policy") governs Rentouch’s provision of certain Additional Services in connection with its software and cloud offerings (“Rentouch Products”). This Policy supplements the Customer Agreement (SaaS) or the Software License Agreement (on-premise) or a written agreement executed by Rentouch (each, the “Agreement”) and will control in event of a conflict with the Agreement relating to Additional Services. Capitalized terms not defined in this Policy have the same meanings given to them in the Agreement, and “you” means the person or entity with a license or subscription to Rentouch Products as defined in the Agreement.
Miro Support PolicySupport Policy • September 17th, 2020
This RealtimeBoard, Inc. dba Miro (“Miro”) Support Policy is issued under and forms part of the Miro Terms of Service, Master Cloud Agreement or other Miro agreement which references this policy and any capitalized terms not defined herein shall have the meanings ascribed to them in such Miro agreement.
YOTILLA SUPPORT POLICYSupport Policy • April 5th, 2023
ContractSupport Policy • September 12th, 2024
This Support Policy (“Policy”) describes the current practices of Mail & Deploy with regard to its provision of Support Services and Maintenance Services for Software as defined below (collectively “Support”) to customers with an Agreement (“Customer(s)”). Prior versions of this Policy were titled “Mail & Deploy Support Level Agreement (incl. SaaS)” and any reference to such Maintenance Policy in any customer agreement shall be deemed a reference to this Policy. Support services for Mail & Deploy SaaS Offerings are located in the Mail & Deploy Service Level Agreement.
Ordering Agreement 4Industry B.V 1Support Policy • September 21st, 2022
