SERVICE LEVEL AGREEMENT between SHAFTESBURY TOWN COUNCIL (STC) and CITIZENS ADVICE CENTRAL DORSET 2023-2024Service Level Agreement • June 5th, 2023
Contract Type FiledJune 5th, 2023The Council is committed to supporting and strengthening the many networks and community groups that help to make a positive difference to Shaftesbury as a great place to live and work and visit. The Council can make a difference through the grants process however where a service provision exists then a formal process is adopted in the form of a service level agreement. This agreement provides mutual clarity on terms of agreement, purpose, strategic objectives, principles and values and services, finance, monitoring termination, disputes and indemnity as outlined in the SLA.