Common Contracts
1 similar Enterprise Service Level Agreement contracts
Enterprise Service Level AgreementEnterprise Service Level Agreement • September 1st, 2016
The Indiana Office of Technology (IOT) has partnered with many of the State of Indiana Agencies to consolidate and centralizing IT functions within five service areas. IOT partner agencies shall be supported with a new service delivery model that provides industry wide best practice service levels within these service areas. This Service Level Agreement (SLA) defines the requirements for IOT to provide levels of service that meet IOT and State Agency expectations.
