Diablo Valley College IT Help Desk Service Level AgreementService Level Agreement • March 22nd, 2022
Contract Type FiledMarch 22nd, 2022This document represents a service agreement between IT&S Help Desk and the Diablo Valley College community who use technology and computing resources supported by Information Technology & Services. This agreement identifies expectations, defines services provided, priorities, operating practices, reporting polices, and responsibilities related to the support of technology.