Service Level Agreement (SLA) for JumboPress Site OwnersService Level Agreement • December 14th, 2017
Contract Type FiledDecember 14th, 2017This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between Digital Services and Client for Digital Services to provide services required to support and maintain the JumboPress content management system (“JumboPress Services” or “Services”). This Agreement does not supersede current Tufts University processes and procedures unless explicitly stated herein.