Common Contracts

1 similar Service Level Agreement contracts

Service Level Agreement - Simplified Loader Support Portal
Service Level Agreement • August 14th, 2024

This Service Level Agreement (SLA) outlines the standards and responsibilities associated with the Simplified Loader Support Portal provided by Simplified Loader. The Simplified Loader Support Portal provides users with a reliable platform to log, manage, and resolve incidents. The SLA covers data archiving procedures, escalation processes, incident severity and priority definitions, data confidentiality, and GDPR compliance.

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