SERVICE LEVEL AGREEMENTService Level Agreement • February 1st, 2022
Contract Type FiledFebruary 1st, 2022The purpose of this Service Level Agreement (“SLA”) is to communicate the elements and commitments in place to provide consistent Cloud Service support, event support, and delivery by MVRK, LLC (“MVRK”) pursuant to an Order. The goal of this SLA is to establish a mutual understanding and alignment of the support service provided to clients.