Common Contracts
1 similar Service Level Agreement contracts
Support Plan & Service Level AgreementService Level Agreement • May 31st, 2023
This SendBird Support Plan & Service Level Agreement (“SLA”) is subject to your compliance of the SendBird License Agreement (the “Agreement”) between SendBird and you as our customer (“you” or “Customer”). This SLA only applies to customers who are on our Silver, Gold or Platinum support plans. In addition, SendBird’s support obligations herein are subject to Customers' reasonable cooperation, including but not limited to timely payment. This SLA does not apply to any SendBird pilot, beta, or early access programs. Capitalized terms will have the meaning specified herein or in the Agreement. SendBird reserves the right to update or modify the terms of this SLA in accordance with the Agreement.
