Common Contracts
2 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • November 19th, 2022
Issue Date Comment Author FINAL 30/11/2015 Final version agreed with the Customer Giuseppe La Rocca Małgorzata Krakowian v0.2 03/06/2016 Resource Center name change fromPRISMA-INFN-BARI to RECAS-BARI Diego Scardaci v0.3 15/05/2017 Change in 8.2 Responsibilities of the CustomerOf acknowledgement statement requirement (agreed via email with customer) Małgorzata Krakowian v0.4 19/03/2017 New final version of the SLA agreed with theCustomer. SLA extended till Dec. 2018 Giuseppe La Rocca v0.5 05/12/2018 New final version of the SLA agreed with the Customer. SLA extended till Dec. 2019 Giuseppe La Rocca v0.6 09/01/2022 Updated SLA template (v3.18) Giuseppe La Rocca v0.7 11/11/2022 New final version of the SLA agreed with the Customer. SLA extended till Dec. 2023 Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • July 24th, 2022
Issue Date Comment Author FINAL 30/11/2015 Final version agreed with the Customer Giuseppe La RoccaMałgorzata Krakowian v0.2 03/06/2016 Resource Center name change from PRISMA-INFN-BARI to RECAS-BARI Diego Scardaci v0.3 15/05/2017 Change in 8.2 Responsibilities of the CustomerOf acknowledgement statement requirement (agreed via email with customer) Małgorzata Krakowian v0.4 19/03/2017 New final version of the SLA agreed with theCustomer. SLA extended till Dec. 2018 Giuseppe La Rocca v0.5 05/12/2018 New final version of the SLA agreed with the Customer. SLA extended till Dec. 2019 Giuseppe La Rocca v0.6 09/01/2022 Updated SLA template (v3.18) Giuseppe La Rocca
