Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • August 5th, 2016
This Service Level Agreement (“SLA”) only applies to Windstream’s Hosted Exchange and Collaboration Products, as defined herein (the “Services”). The SLA does not apply to any applications or enhanced telecommunications services, local access circuits, equipment sales and related maintenance services, Enterprise Data Products (Ethernet Internet, Dedicated Internet and MPLS Networking), or any other services provided by a Windstream company or any third party provider. The SLA is effective as of the first day of the first whole calendar month after the initial installation of Services. This SLA shall be deemed an addendum to either the written contract executed by the parties or the Windstream Online Terms and Conditions to which Customer is subject, whichever is applicable (collectively referred to herein as Customer’s ”Agreement”). To be eligible for the credits under this SLA, Customer must be in good standing with Windstream and current in Customer’s obligations. Windstream may upda
