Common Contracts

Appendix F – Service Level Agreement Requirements RFP-13-016-SW RFP Title: Sealed Offers for Enterprise Resource Planning (ERP) Solution

Service Level Agreement • September 27th, 2013

• Contract Type
  Service Level Agreement
• Filed
  September 27th, 2013

The Offeror shall consistently meet or exceed Service Level Agreement Requirements (SLAs) during Implementation and Ongoing Services and shall continue to meet the SLAs following any subsequent change orders.