Appendix F β Service Level Agreement Requirements RFP-13-016-SW RFP Title: Sealed Offers for Enterprise Resource Planning (ERP) SolutionSeptember 27th, 2013
FiledSeptember 27th, 2013The Offeror shall consistently meet or exceed Service Level Agreement Requirements (SLAs) during Implementation and Ongoing Services and shall continue to meet the SLAs following any subsequent change orders.