Service Level Agreement for Community Pharmacist Provision of: Supervised Administration (Consumption of Prescribed Medicines)Service Level Agreement • November 7th, 2016
Contract Type FiledNovember 7th, 2016The main purpose of a SLA is to provide clarity of understanding for the partners around the costs of the services being provided, the levels of service and volumes expected from that investment, and the quality standards and performance measures by which it is to be monitored. It is also the key to understanding where the boundaries of responsibility lie for operational delivery of the service.