Common Contracts

1 similar Service Level Agreement contracts

Contract
Service Level Agreement • November 11th, 2020

This Service Level Agreement ("SLA") applies to Cisco Hosted Collaboration Solution Delivered by Lumen ("Service") ordered by customers pursuant to an agreement (“Agreement”) between the specific customer ("Customer") and Lumen. Capitalized terms not defined in this SLA are defined in the Agreement. For Customer’s claims related to Service deficiencies, interruptions or failures, Customer’s exclusive remedies are limited to those remedies set forth in this SLA.

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