FY18-19 Shared Services Service Level Agreement as AmendedService Level Agreement • January 2nd, 2019
Contract Type FiledJanuary 2nd, 2019This Service Level Agreement (SLA) covers the Commissioner of Natural Resources “Commissioner” delegation of obligations for services provided by the Operation Services Division (OSD). It covers the service delivery for fiscal years 2018-19 and is consistent with Operational Order No. 122 – Shared Services Governance Framework (“Operational Order 122”).