Common Contracts
1 similar Service Level Agreement contracts
Information Technology Service Level AgreementService Level Agreement • September 12th, 2007
This is a Service Level Agreement between Information Technology (IT) and the Wofford campus community. It defines the level of service that the college community can and should expect from IT for critical and basic services – the periods during which we will be able to respond to problems, the response time that can be expected when problems do occur, and the strategy that IT will use to respond. This agreement will serve as a measure of IT effectiveness. It also will help the college community understand what IT can and cannot do.
