Common Contracts
1 similar Service Level Agreement contracts
Service Level Agreement 2014Service Level Agreement • December 21st, 2012
This SLA will be revised annually to reflect changes to information technology and telecommunication services that are provided by OMES ISD to the Agency and this SLA will be reviewed with Agency management at least annually by the applicable OMES Business Segment Director and members of the OMES Customer Service Team. The review will include the terms of this SLA and any amendments thereto as well as a detailed review of current performance metrics, Agency incident reports, service and billing details and current customer satisfaction survey results.
