Service Level AgreementService Level Agreement • February 19th, 2024
Contract Type FiledFebruary 19th, 2024The SLA is a part of the overall contractual and operational documentation and is intended to set out each party’s service delivery obligations. The SLA has been designed to set out the outputs desired from all parties to the agreement setting out who is the lead party (the party responsible for making sure that the output is achieved) and what each of the respective parties is expected to input in order to achieve the required output.
Service Level AgreementService Level Agreement • February 23rd, 2023
Contract Type FiledFebruary 23rd, 2023The SLA is a part of the overall contractual and operational documentation and is intended to set out each party’s service delivery obligations. The SLA has been designed to set out the outputs desired from all parties to the agreement setting out who is the lead party (the party responsible for making sure that the output is achieved) and what each of the respective parties is expected to input in order to achieve the required output.