Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • February 18th, 2019
Subject to the terms and conditions of the Master Services Agreement (the “MSA”) between the Parties to which this Service Level Agreement is attached, MaxRecall will provide Customer with a level of service consistent with the principles expressed in this Service Level Agreement. MaxRecall provides some of the Services by use of third party service providers as subcontractors pursuant to written service provider agreements. To the extent that MaxRecall or its Third Party Service Providers do not provide the Services at the levels set forth in this Service Level Agreement, and Customer is in compliance with all terms and conditions of the Master Services Agreement (including the Acceptable Use Policy), MaxRecall will credit Customer’s account in an amount as provided in this SLA, reflecting percentages of the monthly fees Customer pays to MaxRecall for the affected Services (each an “SLA Credit”).
