Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • June 7th, 2022
This Service Level Agreement ("SLA") is incorporated into, and is subject to the terms and conditions of, the Digital Solutions Agreement (“Agreement”) between the GHD Digital entity set forth in the Agreement (“GHD”) and the customer entity that is a party to the Agreement (“Customer”). This SLA is used as a tool to measure and guide GHD and Customer in achieving the goals for effective delivery of all licensed applications, software, hosted data, or other services (the “Product”) to Customer. This SLA applies only to service outages directly related to services provided within the network of GHD which may include any applicable GHD vendors (“GHD Network”).
