Common Contracts
2 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENT FORService Level Agreement • October 11th, 2021
This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”)) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.
SERVICE LEVEL AGREEMENT FORService Level Agreement • August 5th, 2021
This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); and SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services and Server Provisioning to which Customer has subscribed in an Order Form with SAP.
