Common Contracts
1 similar Service Level Agreement contracts
Security patches* Yes Backup to separate physical location* Yes Proactive monitoring* Yes Out of hours support (24 hours) Yes Version control of code Yes Uptime* 99.5% Scheduled maintenance notice period* 24 hours in advance Online ticketing system...Service Level Agreement • August 15th, 2024
This Agreement outlines the parameters of all services covered as they are mutually understood by the primary stakeholders. This Agreement does not supersede current processes and procedures unless explicitly stated herein.
