Service Level AgreementService Level Agreement • August 28th, 2023
Contract Type FiledAugust 28th, 2023Version Date Description Author(s) 0.0 2022-01-10 Formerly 1.0. Initial draft of Service Level Agreement Mario Angers 0.1 2022-02-08 Formerly 1.1, 1.2, 1.3 and 1.4. Draft. Updates Mario Angers 0.2 2022-03-03 0.3 2022-03-04 0.4 2022-07-25 0.5 2022-08-02 Formerly 1.5. Draft. Updates, including document template and Aaron Heck addition of Security Requirements section Vanessa Lomas Jagmeet Randhawa 0.6 2022-08-09 Formerly 1.6. Draft. Updates incorporating feedback from Safety Aaron Heck and Risk Services Susan Johnson Robert Tremonti 0.7 2022-08-10 Draft. Updates to stakeholders, period review and service Mario Angers agreement sections. Aaron Heck Vanessa Lomas Jagmeet Randhawa 0.8 2023-06-16 Draft. Reviewed MLE comments from November ‘22. Updates to Sanja LeBlanc Licensing and Dispute process. Added Termination and Exit Strategy Brent Dunington section. Aaron Heck Lee Wang Michael Lonsdale-Eccles 0.9 2023-08-10 Draft. R