Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • July 24th, 2018
This Service Level Agreement (“SLA”) is offered by Ooredoo P.Q.S.C (hereinafter referred to as “Ooredoo”) and is intended to identify and define Service and support levels provided by Ooredoo to Customer as per the submitted “Technical Proposal.” Under this SLA, Customer may request Ooredoo to grant Service Credits (as hereinafter defined) for any failure to meet the quality parameters as defined in, and in accordance with, this SLA. This SLA is ap- plicable for the complete solution offered to the customer as per the “Technical Proposal” and on an individual link basis. This SLA is applicable for IPVPN, Ethernet VPN & Business Internet products.
