Common Contracts
1 similar Service Level Agreement contracts
CloudWave: Service Level AgreementService Level Agreement • May 9th, 2021
This Service Level Agreement (SLA) is incorporated by reference into Customer’s Proposal and is subject to the Master Terms and Conditions. This SLA provides CloudWave’s commitment to Customer for the Services and Support selected by Customer from the options listed below, as set forth in Customer’s Proposal. During the Term and pursuant to the Proposal, CloudWave agrees to meet the Monthly Uptime Percentage (Service Level Target) for the Services type and Support levels selected by Customer. If CloudWave fails to meet the SLA target and subject to Customer’s compliance with the Agreement, if CloudWave does not meet the Monthly Uptime Percentage, then Customer is eligible for the Service Credit corresponding to its SLA, (Service Credits are listed below). Service Credits for partner or reseller services will only be provided by CloudWave if specifically included as part of a Proposal. In the event of a conflict between the terms of this SLA and the terms of the Master Terms and Conditi
