Common Contracts
1 similar null contracts
Internal Service Level Agreement Overview 2August 25th, 2023
This Service Level Agreement (SLA) establishes support levels for Tableau Desktop and Server Services for the University of Alabama at Birmingham (UAB). The services, performance targets, and scope of this document have been negotiated and agreed to by both IT and the UAB Academic, Administrative and Research Community (hereafter referred to as the “UAB Community” or “Client”). Provisions for amending this document are noted in Section 2.5 of the SLA.
