Common Contracts

7 similar Service Level Agreement contracts

SERVICE LEVEL AGREEMENT FOR PRIVATE CLOUD EDITION SERVICES AND TAILORED OPTION SERVICES
Service Level Agreement • February 17th, 2023

This Service Level Agreement for RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); RISE with SAP S/4HANA Cloud, private edition, tailored option; and SAP ERP, private cloud edition, tailored option (collectively, “Tailored Option Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for Private Cloud Edition Services, Tailored Option Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.

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SERVICE LEVEL AGREEMENT FOR PRIVATE CLOUD EDITION SERVICES, TAILORED OPTION SERVICES, EX SERVICES, HEC SERVICES
Service Level Agreement • August 4th, 2022

This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”); RISE with SAP S/4HANA Cloud, private edition, tailored option; and SAP ERP, private cloud edition, tailored option (collectively, “Tailored Option Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services, Tailored Option Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.

SERVICE LEVEL AGREEMENT FOR
Service Level Agreement • May 3rd, 2022

This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”); RISE with SAP S/4HANA Cloud, private edition, tailored option; and SAP ERP, private cloud edition, tailored option (collectively, “Tailored Option Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services, Tailored Option Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.

SERVICE LEVEL AGREEMENT FOR
Service Level Agreement • March 31st, 2022

This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”); RISE with SAP S/4HANA Cloud, private edition, tailored option; and SAP ERP, private cloud edition, tailored option (collectively, “Tailored Option Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services, Tailored Option Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.

SERVICE LEVEL AGREEMENT FOR
Service Level Agreement • November 1st, 2021

This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”); RISE with SAP S/4HANA Cloud, private edition, tailored option; and SAP ERP, private cloud edition, tailored option (collectively, “Tailored Option Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services, Tailored Option Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.

SERVICE LEVEL AGREEMENT FOR
Service Level Agreement • October 4th, 2021

This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”)) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.

SERVICE LEVEL AGREEMENT FOR
Service Level Agreement • July 27th, 2021

This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); RISE with SAP S/4HANA Cloud, private edition (formerly, SAP S/4HANA, private cloud edition); SAP ERP, private cloud edition (collectively, “Private Cloud Edition Services”); and SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, Private Cloud Edition Services, EX Services and Server Provisioning to which Customer has subscribed in an Order Form with SAP.

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