Common Contracts
1 similar Service Level Agreements contracts
SERVICE LEVEL AGREEMENTSService Level Agreements • April 10th, 2019
The SLAs described below are designed to set measures against which Hughes’ performance will be evaluated and to establish a system of remedies, including liquidated damages (to be applied in the form of credits against future Service Charges), through which the Customer may receive compensation for Hughes’ failure to achieve its Service Level commitments. The SLAs specify (i) the metrics to be satisfied and reported on for Services; (ii) a numerical standard representing the minimum performance expected from Hughes (the “Service Levels”); and (iii) Customer’s remedy whenever Hughes fails to meet the Service Level. Any such credit or liquidated damages shall be the Customer’s sole and exclusive remedy for any failure by Hughes to meet these Service Levels. They will be applied only toward the monthly recurring Service Charges (exclusive of any equipment lease charges), and, for any calendar month, shall not exceed the total Services Charges for such month.
