Department Application Development and Support SLEService Level Expectation • June 13th, 2018
Contract Type FiledJune 13th, 2018This document represents the Service Level Expectation (SLE) for the Washington University Information Technology (WashU IT) Departmental Application Development and Support Service. The purpose of this agreement is to ensure that this service meets customer expectations and to define the roles/responsibilities of each party. The SLE outlines the following:
Department Application Development and Support SLEService Level Expectation • December 16th, 2016
Contract Type FiledDecember 16th, 2016This document represents the Service Level Expectation (SLE) for the Washington University Information Technology (WashU IT) Departmental Application Development and Support Service. The purpose of this agreement is to ensure that this service meets customer expectations and to define the roles/responsibilities of each party. The SLE outlines the following: