Common Contracts

OPERATIONAL LEVEL AGREEMENT

March 9th, 2023

• Filed
  March 9th, 2023

Issue Date Comment Author FINAL 18/04/2016 Final version Małgorzata Krakowian 1.1 18/05/2017 Yearly review, no changes Alessandro Paolini 2.0 05/01/2017 New OLA covering 2018, 2019, 2020 years Alessandro Paolini, Marios Chatziangelou 2.1 27/06/2018 Changed the reporting period to 9 months; added the requirement for the availability and continuity plan. Alessandro Paolini 2.2 16/09/2019 Introduced the roles Service Provider and Component Provider; updated contacts; updated sections on Violations, Escalations, andComplaints Alessandro Paolini 3.0 16/12/2020,11/02/2021 Covering EGI ACE from Jan 2021 to June 2023; renamed EGI Corporate Level as EGI Default OLA; updated section 1; updated section 7 on security requirements; added Software and ITSM compliance in section 8; added in section 9 the requirement about periodic supplier process audits conducted by EGI Foundation; removed the section about the performance reports since now the service is fully funded by the project and it is not ne

Virtual appliances and software database (AppDB) OPERATIONAL LEVEL AGREEMENT

February 14th, 2022

• Filed
  February 14th, 2022

Service Provider EGI Foundation Service Supplier IASA Start Date 1st January 2021 End Date 30th June 2023 Status FINAL Agreement Date 11th February 2021 OLA Link https://documents.egi.eu/document/3672