Common Contracts
1 similar Operational Level Agreement (Ola) contracts
PurposeOperational Level Agreement (Ola) • November 10th, 2020
The purpose of this Operational Level Agreement (OLA) is to document the terms and conditions under which Enterprise and Technical Systems (ETS) and , (“Employee”) will provide technical support including problem troubleshooting, maintenance and replacement for technical devices (e.g., iPads, printers, laptops) purchased outside of standard college procurement processes and policies.
