Virtual Server Hosting Operational Level Agreement (OLA)Operational Level Agreement (Ola) • June 30th, 2022
By signing below, all signed parties agree to the terms, conditions, and agreement described in this document.Operational Level Agreement (Ola) • March 13th, 2012
Operational Level Agreement (OLA) For the XYZ ApplicationOperational Level Agreement (Ola) • November 19th, 2014
High Medium Low Website unavailable Broken link fixContent wrong (legal implication) Broken image fix Search (Funnelback)Content wrong (no legal implication) Content archiveDocument upload Page build Content update Navigation update Business impact...Operational-Level Agreement (Ola) • April 30th, 2018
Forms that are in the style of the old Rhythmyx site are built bespoke by Information Systems, outside of either CMS. As such changes to these need to be scheduled and prioritised into the IS workload. As such turn around for these can be 4-12 weeks depending on the scale of work.
PurposeOperational Level Agreement (Ola) • November 10th, 2020
The purpose of this Operational Level Agreement (OLA) is to document the terms and conditions under which Enterprise and Technical Systems (ETS) and , (“Employee”) will provide technical support including problem troubleshooting, maintenance and replacement for technical devices (e.g., iPads, printers, laptops) purchased outside of standard college procurement processes and policies.
Applicable Public Institution <<insert the name of the Institution >> Document Title Operational Level Agreement (OLA) Document Number <<Insert your own document reference code>>Operational Level Agreement (Ola) • April 26th, 2021
IT END USER DEVICE (EUD) PROCUREMENT OLAOperational Level Agreement (Ola) • November 22nd, 2023
This document sets out the policy to establish the principles applied to the procurement processes and procedures for IT End User Devices (EUDs) and associated peripherals within the University of Exeter.
Operating Level Agreement (OLA) TemplateOperational Level Agreement (Ola) • March 22nd, 2007
This template provides a consistent format for all Operating Level Agreements (OLAs) between internal departments of ITS and a recognized IT customer requesting IT services(s). It addresses responsibilities and procedures for these internal departments, whose purpose is to provide IT services and support to the UCSC community. The objective of the OLA is to present a clear, concise and measurable description of the services provided.
