Common Contracts
1 similar Service Level Agreement contracts
ContractService Level Agreement • May 19th, 2020
Following is a plain English and friendly description of our "Service Level Agreement" (SLA) setting out the levels of service you can expect from Coretek and what will happen if we fail to meet our service levels. This SLA should be read in conjunction with Coretek’s Terms & Conditions and also, either your Services Agreement which identifies the Services you have purchased, or your Support Agreement which identifies the Support you have purchased and the items supported. In this document, “We”, “Us” or “Coretek” refers to the Coretek Group of Companies, Coretek Group Ltd, Coretek Ltd, and CoretekCloud Ltd; and “You” or “Your” refers to you, our customer or a third party acting on your behalf. Coretek reserves the right to amend the SLA from time to time, the latest version will be published on the Coretek website.
