SERVICE LEVEL AGREEMENT FORService Level Agreement • August 7th, 2019
Contract Type FiledAugust 7th, 2019This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”) and SAP S/4HANA Cloud, single tenant edition services (“STE Services”) (each, a “Cloud Service”) sets forth the applicable Service Levels for the HEC Services, STE Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP.