Common Contracts
1 similar Service Level Agreement contracts
THE SERVICE LEVEL AGREEMENTService Level Agreement • December 9th, 2020
The Archives History and Records Office (AHRO) service level agreement outlines the core services that the AHRO provides on records of continuing, historic value from the resources allocated to us by the laboratory. (A separate SLA covers core records management services offered by the Office.) Our archival service provision is inevitably constrained by the level of resources we receive. Our aim is to ensure that we deliver maximum value for money, that our services provide the closest possible match to user needs and that we are open about our decision-making and accountable for our actions.
