Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • October 12th, 2012
This Appendix presents the proposed service level agreement (SLA) for the term of the contract. The SLA is the overarching agreement and is made up of SLA components. Each SLA component represents a reckoning of accountability, and consists of one or more measurable events and the corresponding Service Level Goal and metric calculation.
